@ -70,7 +70,7 @@ Use the Start menu to open PowerShell. This will be the window into which you t
### Installing Python.
In order to run a Python script. the first thing you'll need is a Python interpreter. THis is typically already present on Linux and Mac, but will probably have to be installed on Windows.
In order to run a Python script. the first thing you'll need is a Python interpreter. This is typically already present on Linux and Mac, but will probably have to be installed on Windows.
First let's check if it's installed already [type this into your terminal]:
This page aims to provide knowledge based on combined user experience, and to answer the frequent questions that we are asked in our [Discord Server](https://discord.gg/NfH6mGFuAB).
## Frequently Asked Questions
This sections aims to answer the most commonly asked questions that users have.
### "How do I update to the latest version of Plex Meta Manager?"
<details>
<summary>OS X/Linux</summary>
<br/>
[type this into your terminal]
```
cd /Users/mroche/Plex-Meta-Manager
git pull
source pmm-venv/bin/activate
python -m pip install -r requirements.txt
```
</details>
<details>
<summary>Windows</summary>
<br/>
[type this into your terminal]
```
cd C:\Users\mroche\Plex-Meta-Manager
git pull
.\pmm-venv\Scripts\activate
python -m pip install -r requirements.txt
```
</details>
<details>
<summary>Docker</summary>
<br/>
[type this into your terminal]
```
docker pull meisnate12/plex-meta-manager
```
</details>
### "How do I switch to the develop branch?"
<details>
<summary>OS X/Linux</summary>
<br/>
[type this into your terminal]
```
cd /Users/mroche/Plex-Meta-Manager
git checkout develop
git pull
source pmm-venv/bin/activate
python -m pip install -r requirements.txt
```
</details>
<details>
<summary>Windows</summary>
<br/>
[type this into your terminal]
```
cd C:\Users\mroche\Plex-Meta-Manager
git checkout develop
git pull
.\pmm-venv\Scripts\activate
python -m pip install -r requirements.txt
```
</details>
### "How do I switch to the nightly branch"
<details>
<summary>OS X/Linux</summary>
<br/>
[type this into your terminal]
```
cd /Users/mroche/Plex-Meta-Manager
git checkout nightly
git pull
source pmm-venv/bin/activate
python -m pip install -r requirements.txt
```
</details>
<details>
<summary>Windows</summary>
<br/>
[type this into your terminal]
```
cd C:\Users\mroche\Plex-Meta-Manager
git checkout nightly
git pull
.\pmm-venv\Scripts\activate
python -m pip install -r requirements.txt
```
</details>
### "How do I switch back to the master branch?"
<details>
<summary>OS X/Linux</summary>
<br/>
[type this into your terminal]
```
cd /Users/mroche/Plex-Meta-Manager
git checkout master
git pull
source pmm-venv/bin/activate
python -m pip install -r requirements.txt
```
</details>
<details>
<summary>Windows</summary>
<br/>
[type this into your terminal]
```
cd C:\Users\mroche\Plex-Meta-Manager
git checkout master
git pull
.\pmm-venv\Scripts\activate
python -m pip install -r requirements.txt
```
</details>
## Knowledgebase
This section aims to provide some guidance on the most common issues that we see.
### Locating Log Files
The meta.log file can be found within the `logs` folder of your Plex Meta Manager config folder [right next to `config.yml`].
`meta.log` is the most recent run of Plex Meta Manager, `meta.log.1` is the previous run, `meta.log.2` is the run before that, so on and so forth.
### Reading Log Files
### Basic Log File Troubleshooting
Wondering how to troubleshoot Plex Meta Manager and how to read through the meta.log?
@ -19,7 +164,7 @@ In all cases, the first step is to open the [`meta.log`](#meta.log-location) wit
3. Scan your meta.log file for `[ERROR]` and make a note of the content of the full line to start your search below on how to resolve
### Plex Meta Manager Version
### Checking Plex Meta Manager Version
Checking the version: You will find that in your [`meta.log`](#meta.log-location) around the 8th-10th line and will look something like this:
```
| |
@ -34,7 +179,7 @@ If you are not on the latest version of your branch, you will see Newest Version
|=======================================|
```
### Understanding Common Errors
### Understanding Log File Event Types
There are five main event types that you need to be aware of when understanding the log files, detailed below:
| Type | Short Info | Description | Recommendation |
@ -46,8 +191,18 @@ There are five main event types that you need to be aware of when understanding
| `[CRITICAL]` | Critical Log | Critical messaage requiring you to fix it for PMM to run properly | Read the critical message and take appropriate action. look for message below and try recommendations |
### ERROR
This table details examples of the most commonly-seen `[ERROR]` events and what they mean for the user.
### Common Log File Messages
This section aims to explain some of the commonly seen event messages that are produced in the logs.
#### CRITICAL
This table details examples of the most commonly-seen `[CRITICAL]` events and what they mean for the user.
| Type | Short Info | Description | Recommendation |
| `[CRITICAL]` | `Failed to Connect to https://api.themoviedb.org/3` | Current step PMM was on made an API call to TMDb, but it aborted and moved on | Determine if TMDb was offline and not replying to api requests. Try again and see if it fails again or not. | |
#### ERROR
| Type | Short Info | Description | Recommendation |
@ -61,7 +216,7 @@ This table details examples of the most commonly-seen `[ERROR]` events and what
| `[ERROR]` | `Input Failed` | A token or password is no longer valid for an online source of information | Review the meta.log for more information |
| `[ERROR]` | `Collection Error: trakt_list requires Trakt to be configured` | You are using a builder that has not been configured yet. | Review the meta.log for more information on what went wrong. Refer to the wiki for details on how to set this up (in this case Trakt) |
### WARNING
#### WARNING
This table details examples of the most commonly-seen `[WARNING]` events and what they mean for the user.
| Type | Short Info | Description | Recommendation |
@ -71,21 +226,14 @@ This table details examples of the most commonly-seen `[WARNING]` events and wha
| `[WARNING]` | `Convert Error: No TVDb ID or IMDb ID found for AniDB ID: 14719` | Online sources are missing information | These sorts of errors indicate that the thing can't be cross-referenced between sites. The fix is for someone [like you, perhaps] to go to the relevant site and fill in the missing data. |
| `[WARNING]` | `Convert Error: AniDB ID not found for MyAnimeList ID: 36838` | Online sources are missing information | These sorts of errors indicate that the thing can't be cross-referenced between sites. The fix is for someone [like you, perhaps] to go to the relevant site and fill in the missing data. |
### CRITICAL
This table details examples of the most commonly-seen `[CRITICAL]` events and what they mean for the user.
| Type | Short Info | Description | Recommendation |
| `[CRITICAL]` | `Failed to Connect to https://api.themoviedb.org/3` | Current step PMM was on made an API call to TMDb, but it aborted and moved on | Determine if TMDb was offline and not replying to api requests. Try again and see if it fails again or not. | |
### INFO
#### INFO
This table details examples of the most commonly-seen `[INFO]` events and what they mean for the user.
| Type | Short Info | Description | Recommendation |
| `[INFO]` | `Detail: TMDb_person updated poster to [URL]` | Person image was downloaded from TMDb | May require you to update the people poster image to your style or request it in the style of the PMM defaults people posters |
### DEBUG
#### DEBUG
This table details examples of the most commonly-seen `[DEBUG]` events and what they mean for the user.
| Type | Short Info | Description | Recommendation |
YozoraXCII
2 years ago
committed by
meisnate12